For tour operators on GetYourGuide, Viator and Bókun
Every tour tomorrow has a confirmed guide.
Covered reads your booking emails and offers each tour to your guides on WhatsApp. They answer in their own words, in their own language. In the evening you get one message that says who is doing what.
The demo opens a made-up tour company in your browser. No signup, nothing is sent.
Hi Giulia, new tour for you: Sat 25 Oct, 10:00–12:00 Old Town Walking Tour, Italian, 14 guests Meeting point: Stephansplatz Can you take it? Reply YES or NO.
16:02
Certo, lo faccio volentieri!
16:09
Read as: yes
Confirmed: Sat 25 Oct 10:00 Old Town Walking Tour (Italian). Thank you!
16:09
Your WhatsApp, 18:00
Tomorrow, Sat 25 Oct: all 9 tours have a confirmed guide.
Today
- You copy each booking from the platform email into a spreadsheet.
- You post the tour in the guide group and wait.
- Two guides answer in the group, one in a private chat.
- A start time changes and you message everyone again.
- At 22:00 you are still checking who confirmed tomorrow.
With Covered
- ✓Booking emails go straight onto your board: new, changed or cancelled.
- ✓The right guide is asked first, by language, tour and who is free.
- ✓No answer in time? The next guide is asked. A yes is confirmed on the spot.
- ✓Time changes go out by themselves and need a fresh yes.
- ✓At 18:00 one message: every tour covered, or the one that needs you.
How it works
Set up in an afternoon. Nothing changes for your guides except fewer messages.
01
Forward your booking emails
One forwarding rule in Gmail or Outlook. New bookings, changes and cancellations from every platform land on one board.
02
Guides get offers on WhatsApp
Covered asks the right guide and reads the answer. Your rules decide who is asked, how long they have and when a second guide is needed.
03
You get one message at night
Guides get tomorrow's details and reply OK. You get a summary: everything covered, or exactly which tour needs you.
Guides write how they write.
No buttons, no codes, no app. Covered uses AI to read each reply in any language, then plain rules decide what happens. A guide is only booked on a clear yes. Everything else comes to you.
| The guide writes | What happens |
|---|---|
| Certo, lo faccio volentieri!Italian | Booked |
| Ja, passt 👍German | Booked |
| Saturday yes, Sunday I can'tEnglish | Yes to Saturday, Sunday goes to the next guide |
| Estoy enfermo mañana, lo sientoSpanish | Day off noted, open offers move on; a tour already booked is flagged to you |
| Yes if I finish by 12English | Not booked. Comes to you: it is a condition |
| Where do we meet?English | Comes to you, the offer stays open |
Your rules, per tour.
Set company rules once, then change only what is different for a tour. The food tour can work differently from the palace tour.
One guide at a time
or ask three at once and the first yes gets it.
2 hours to answer
30 minutes when the tour is tomorrow.
12 guests per guide
above that a second guide is asked. Or never more than one.
Stop asking 24 h before
and message you, so you can call around yourself.
No answer counts as yes
if you want it. The guide is told and can still say no.
A late yes still counts
as long as nobody else has taken the tour.
At most 2 tours a day
per guide, so the work is spread out.
The same guide first
when a booking moves to another time, its guide is asked first.
One price. Everything included.
Start with a 30-day pilot. We set it up with you.
Covered
€99 / month
Flat price per company, plus VAT.
- ✓All your tours and bookings
- ✓Up to 40 guides
- ✓WhatsApp messages included
- ✓Every booking platform that emails you
- ✓Your own rules per tour
- ✓Evening details to guides, summary to you
30 days free. No card. Nothing renews by itself.
Questions
Do my guides need to install anything?+
No. They need WhatsApp, which they already use. Every message names your company, and they answer the way they would answer you.
Which booking platforms work?+
Any platform that emails you when a booking comes in, changes or is cancelled: GetYourGuide, Viator, Bókun, Tiqets, FareHarbor, Regiondo or your own website. An email that cannot be read clearly comes to you instead of going on the board.
Do I have to change my booking system?+
No. You add one forwarding rule in Gmail or Outlook. Your platforms, your website and your prices stay as they are.
What if a guide writes something unclear?+
Covered does not guess. Questions, conditions and anything it is not sure about come to you, and the tour stays open until a clear yes.
Can I still choose the guide myself?+
Yes. On any tour you can ask a guide out of turn, book someone you already agreed with by phone, or take a guide off. They get a WhatsApp each time.
What does WhatsApp cost?+
Nothing extra. WhatsApp messages are included in the price.
Where is my data?+
Your bookings and guide list are stored in Frankfurt, Germany. To read emails and replies, their text is sent to Anthropic's Claude, which does not train on it. You can export or delete everything.
What happens after the 30 days?+
We ask whether you want to continue at €99 a month. No card is taken during the pilot and nothing renews by itself.
Something else? Email ravidefroni@gmail.com.
See a week of tours dispatched in two minutes.
Answer as a guide, forward a booking email, change a rule.